Business Communications Final Exam Questions & Answers Essay

1. Briefly describe any(prenominal) one of the communication models discussed in the textbook and/or lectureLasswells (1948) model describes communication as a one-way infection of capacitys. The model shows the who as the source, the what as the message, the how as the channel, the whom as the destination and the effect as the outcome.2. bring up three of the of the psychometric tests you hobo use to enable ethical decisiveness-makingargon we rationalisingIdentify if you be rationalising, that is unslopedifying your reasons with excuses such as Everybody is doing itIts not illegalThey did it to meIf I dont do it someone else willThe prosperous ruleTreat otherwisewises as you would want to be treatedIf you wouldnt like a picky action or behaviour to happen to you, then dont do it to othersPublicity testAfter making a decision, it would then be publicised for anyone to see or read some such as family, friends etc. If you are happy and confident in what you have done and d o not feel any guilt then it is a good test to use, if not, then the decision was not ethical.3. What is the role of I statements in the communication process? Illustrate with an exampleI statements are a way of sharing emotions and letting others know how their behaviour is perceived and how it affects you. One of the most impressiveways to begin assertive statements is to say I feel when For example, the message may be I feel annoyed when you dont let me know you will be late. People can express their requests and wants with an I message. It shows their own(prenominal) involvement plus a willingness to share their feelings. It also lets them have their own reactions. 4. Identify and explain the three techniques of persuasion as outlined in the textbook trio techniquesRhetorical mixFeatures-benefits mixAppeals to emotionRhetorical mixPersuasion involves careful framing of arguments and a mixture of the three types of rhetorical collecting. Good communicators have the ability to use and combine the three types of appeal appropriate to the audience, subject matter and context.logos, or the appeal to logic (price, variety, product information) pathos, or the appeal to the emotions (entertainment capableness of the website, sensory appeal through audio/visuals, intuitiveness of navigation and the extent to which the website can be personalised for users) ethos, or appeal to credibility (privacy and security, corporate image and branding).Featuresbenefits mixThe featuresbenefits mix is a technique of persuasion that incorporates a mixture of a product or services features and benefits into the message to show the audience the genuine benefits. The message must stress the benefits in order to focus on the receivers need and enable the receiver to see the relevance of the features and benefits to them. The message has two essential componentsfeatures of a product or service, and a clear and concise illustration of how to apply these features linkage of the features with the benefits to enable the receiver to understand whats in it for meAppeals to emotionAppeals to emotion are ideas targeted towards the emotions, needs or values that the reader or attendee is likely to care about. Fair appeals to emotion generate emotions based on facts and related to the issue. In contrast, unjust appeals to emotion generate emotions based on unsubstantiated claims and aroused by biased words preferably than solid evidence or by fallacies such as red herrings or by personal attacks unrelated to the issue. Appeals to emotion balanced with logic persuade fairly and ethically however, appeals to emotion are ofttimes misused either intentionally or unintentionally. When used improperly, emotional appeals offer a simple thoughtless reaction rather than a reasoned argument and manipulate through prejudice, fear, embarrassment or other feelings rather than convince credibly. Example5. Define the concept of emotional give-and-take. dissertate the role e motional intelligence plays in building relationships and improving performance at work.Define the abilities to recognise and regulate emotions in ourselves and others. Discuss Emotionally intelligent people are responsive to others and able to use their own personal and genial competence to express their expectations and values. Researchers have concluded that success is related to more than general intelligence (IQ). prospering people are emotionally intelligent. They have the personal and favorable competence to develop positive personal, social and work relationships, and to interact easily. Emotional intelligence influences organisational effectiveness in a number of areas employee recruitment and retention, emergence of talent, teamwork, employee commitment, morale and health, innovation, productivity, efficiency, sales, revenue, quality of service, customer loyalty, client or student outcomes.6. Briefly explain the difference amongst macro- purification and micro-cultur e including examples for eachThe macro-culture comprises all the arts, beliefs and institutions (legal,governmental, business, educational and social) that characterise an ethnic group, race or nation, while a narrower micro-culture exists indoors the macro-culture. The micro-culture includes the characteristic attitudes and behavior operating inwardly a group, an organisation or a nation.Macroculture usually consists of the culture which influences the majority of the people. In United States, macroculture reflects to the traditions of Western Europe.An example of a micro-culture could be the aboriginal community within the larger Australian community.7. Describe the characteristics of Halls context model of cultureHalls context model demonstrates that communication and culture are not only about words. Not just text, but context. It explains how context can be measured and that there are two extremes low and high-pitchedHigh contextA culture in which the context of communicate d messages is as important as the communicated message Low contextA culture in which the context of communicated messages is not as important as the communicated message itself8. Define the terms enculturation and acculturation and explain how they differ. Provide examples for each of the terms socialising is the socialisation process that we go through as we learn about and adapt to our gild Examples unconscious mind (as we absorb and imitate the daily habits, speech patterns and roles of our parents from infancy) or deliberate (as we are taught specific manners for accost people, religious rites and rituals, and reading the Bible, Koran, Torah or other literature). Acculturation is the process of cultural adjustment and adaptation people experience as they move from one culture to another.ExampleAdopting a cultures values, symbols and behaviour. move to another country and adapting to their customs whilst maintaining your traditions from back home. DifferEnculturation and Accul turation both involve adapting to society however acculturation is not an unconscious or deliberate process and mainly occurs when introduced to a raw(a) culture or environment. 9. What is cultural regeneration? Why is it important for people to study diversity as they prepare to enter their career?Cultural diversity is the variety of human societies or cultures in a specific region, or in the world as a whole. It is important that people study diversity as they prepare to enter their career because people can then accommodate differences in the background, perspectives and family responsibilities of other employees, and gather knowledge from the diversity of perspectives to generate new ideas and ways of doing things. It is also important, as they will already have acknowledged that the workplace is diverse and also respect other colleagues of their customs and cultural beliefs. This in turn prevents any form of discrimination, and judgement.10. Hofstedes fivedimensional model of culture has substantial authorisation for aiding our understanding of individual cultures and for comparing cultures. What are the five dimensions in the model? Briefly explain any one of the dimensions.Five DimensionsPower DistanceUncertainty AvoidanceIndividualism vs. CollectivismMasculinity vs. womanhoodLong-term vs. Short-Term OrientationUncertainty AvoidanceDefines the extent to which members of a culture feel nauseated about, or arethreatened by, situations they perceive as ambiguous, unclear or unstructured.People in high-uncertainty culturesAre risk averseMaintain strict codes of behaviourEstablish more formal rulesTend to be resistant to change.People in low-uncertainty culturesTake more risksRequire fewer structuresAre more internal and relaxedAre willing to accept change.